Syard, registered under CNPJ 48.104.494/0001-80, located at Avenida Engenheiro Luís Carlos Berrini, 1748 - Cidade Monções, São Paulo/SP, ZIP 04571-000, establishes this Privacy Policy with the purpose of regulating the use of personal data collected during your visit to our website as the data subject on our platforms. At Syard, your privacy is our priority! We are fully committed to ensuring the security and protection of your personal data, following principles designed to comply with current regulations.
In compliance with Law No. 13.709/2018 – General Data Protection Law (“LGPD”), we aim to clarify this Privacy Policy in an objective and transparent manner:
The collection of personal data is necessary to provide you with a better experience on our website and services. We will be clear and transparent about how we process your personal data.
Below, we explain the situations in which we collect and use your information:
2.1 What we do: We identify you when you access our website, fill out forms, log into your account, or contact us through other means such as email or social media. We may also automatically collect information about your browsing, such as your IP address, device type, and browsing behavior (via cookies and similar technologies).
2.2 Why we do this: Collecting this data is necessary to comply with legal, contractual, and regulatory obligations, as well as to ensure that we can provide our services efficiently. We also use this information to personalize your experience on the website, improve our products and services, and provide appropriate technical support. The use of cookies allows us to remember your preferences and improve site performance.
3.1 What we do: We record your interactions via email, phone, or other communication channels. This includes records of inquiries, requests, questions, complaints, feedback, or any other interaction you have had with our team.
3.2 Why we do this: By recording and storing your interactions, we ensure that we can provide quality, effective, and personalized service. We maintain a complete history of our communications to improve service, quickly resolve issues, and ensure compliance with regulations.
4.1 What we do: We use your data to improve your experience on our website, communications, and services. Based on the information you provide, we personalize content, send relevant notifications, and may contact you to offer support or updates about our services.
4.2 Why we do this: Syard may retain your personal data as required by legal obligations or administrative processes, always respecting confidentiality and secrecy as required by current legislation. Transparency and the security of your information are priorities for us. You may review and update your communication preferences or request the deletion of your data at any time, in accordance with your rights established by data protection laws.
Any personal data collected after accessing the site will be handled securely, only for necessary purposes or to improve your experience on our website, or to comply with legal, tax, and/or consumer obligations, as well as to cooperate with competent authorities. We do not allow unauthorized disclosure of data, and we prevent any exposure through technical, administrative, and physical security measures.
We will retain your information as long as you have an active relationship with Syard and for the time necessary to fulfill our legal obligations. The storage period varies according to the purpose for which the data was collected or as permitted by applicable law.
We protect your personal data against all types of threats: destruction, loss, alteration, disclosure, or unauthorized access. Syard protects your personal data in accordance with the security standards and confidentiality procedures established by applicable legislation.
When accessing our website, Syard automatically receives technical and browsing information about you through cookies, your browser, operating system, websites visited, links accessed, and your device's IP address. We primarily use this information to improve your browsing experience on our platform.
7.1 What to do if you choose not to accept: You may choose at any time not to receive cookies by configuring your browser to refuse them or to alert you before accepting. Please note that by refusing cookies, you may not be able to access certain functionalities of the website.
We will maintain appropriate records to demonstrate compliance with this Policy and with applicable privacy laws. In the event of security incidents involving personal data, we will keep detailed records of each event, including the type of breach, the origin of the incident, the corrective measures taken, and the notifications made to the competent authorities and affected data subjects when necessary. The documentation process will be conducted transparently and in compliance with the principles of the General Data Protection Law (LGPD) and other relevant regulations.
8.1 How we manage this maintenance: We will conduct regular training and monitoring to verify the effectiveness of the implemented privacy controls, identify possible areas for improvement, and ensure that the rights of data subjects are always respected.
If you have any questions about this Policy, please contact us via email at dpo@syard.com.br.